Shipping policy

Haru Japan - Shipping Policy

Last Updated: 16/02/2025

At Haru Japan, we strive to deliver your health and beauty products quickly and securely. Please read our shipping policy for details on delivery times, costs, and tracking.

1. Shipping Locations

  • We currently ship Australia-wide.
  • International shipping availability will be indicated on the product page.

2. Processing & Dispatch Times

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Estimated Delivery Times

Shipping Option Estimated Delivery Time Cost
Standard Shipping 3-7 business days [Insert Price]
Express Shipping 1-3 business days [Insert Price]
Free Shipping Orders over [Insert Amount] $0.00
  • Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order using the provided link from the courier service.

5. Shipping Delays & Issues

  • Haru Japan is not responsible for delivery delays caused by couriers, incorrect shipping details, or force majeure events (e.g., natural disasters, strikes).
  • If your package is lost or delayed beyond the expected timeframe, please contact us so we can assist with tracking or lodging an inquiry with the courier.

6. Incorrect or Undeliverable Addresses

  • Please ensure your shipping details are accurate when placing an order.
  • If a package is returned due to an incorrect address, the customer will be responsible for reshipping fees.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please:

  1. Contact us within 48 hours of delivery.
  2. Provide photos of the damaged package/items.
  3. We will assess the issue and arrange a replacement or refund if eligible.

8. Contact Us

For any shipping-related inquiries, please reach out to us:
📧 Email: harujapan.au@gmail.com
📍 Address: Shop 3, 124 Ridley Grove, Ferryden Park, SA 5010

Thank you for shopping with Haru Japan! 😊